Air China is a member carrier of Star Alliance. By Nov 2015, Air China had a fleet of 523 passenger aircraft and freighters of mainly Boeing and Airbus families (including those of the carriers which Air China has a majority stake in). It operates 353 routes, including 97international routes, 14regional routes and 242 domestic routes. It serves 171 cities in 38 countries and regions, including 62 international cities, 3 regional cities and 106 domestic cities. Every week, Air China offers over 1.47 million seats on over 7700 flights per week. Utilizing its extensive route network and its hub in Beijing, especially after its admission to the Star Alliance, Air China can fly passengers to 1,328 airports in 195 countries. PhoenixMiles, Air China’s customer loyalty program created in 1994. Air China’s customer service philosophy revolves around four elements: credibility, convenience, comfort, and choice. Hard work over the years has resulted in a tremendous increase in Air China’s brand value. In 2013, Air China ranked again as one of the world’s top 500 brands with a brand value of RMB 91.899 billion. For more, visit Air China’s official website www.airchina.com or call Air China’s hotline 95583.
Unfortunately, it is difficult to address specific customer concerns through Facebook or Twitter. If you would like to request assistance, please FB mail or Twitter Direct Message with the following information:
-Your ticket number (it should start with 999 and be 13-digits long).
-Through whom you purchased your ticket (ex: Air China’s North America website, through a booking agent, or a tourist agency)
-Where you are currently located (so we know which of our offices to put you into contact with)
-Your contact information: E-mail and telephone number Please be advised that it may take us some time to transfer your inquiry to the appropriate department, and for said department to respond.
We appreciate your patience. Thank you for choosing to fly Air China, and we look forward to seeing you aboard.